Email Service

Feb 20, 21:27 GMT
Investigating - Attempts to send out Matrix Stats reports by email are failing with a timeout error. This applies to the regularly scheduled reports and all ad-hoc requests.
Stats are still being collected and are available on the Matrix Stats pages.

Feb 19, 12:31 GMT
Resolved - This incident has been resolved.

Feb 19, 11:53 GMT
Monitoring - Our engineers have implemented a fix and our webmail facilities should now be accessible without error. We will continue to monitor the platform.

Feb 19, 11:11 GMT
Investigating - We are currently investigating an issue with our webmail service for our shared mail platform.

Users trying to access their mail via webmail.fasthosts.co.uk or webmail.livemail.co.uk may get an error whilst the issue is ongoing.

Feb 18, 08:32 GMT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Feb 18, 08:30 GMT
Completed - The scheduled maintenance has been completed.

Feb 18, 08:15 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Feb 18, 08:01 GMT
Scheduled - We will be performing minor updates to our Windows web servers. This will involve a restart of IIS so there will be a very brief outage to those sites on our Legacy winweb servers.

Feb 16, 12:35 GMT
Resolved - We have confirmed with our provider, and after monitoring stability, that our usual support telephone numbers are now available.

Feb 15, 11:22 GMT
Update - Our usual telephone numbers are currently unavailable while we investigate an issue affecting our Telephone provider , please use
44 1452 947421 for any queries until this issue is resolved.

Feb 15, 11:21 GMT
Investigating - Our usual telephone numbers are currently unavailable while we investigate an issue affecting our Telephone provider , please use
44 1452 947421 for any queries until this issue is resolved.

Feb 11, 12:07 GMT
Resolved - This incident has been resolved.

Feb 11, 10:47 GMT
Monitoring - A fix has been implemented and we are monitoring the results.

Feb 11, 10:45 GMT
Investigating - Some websites on our shared web hosting platforms are currently unresponsive. Our engineers are aware of this issue and working on it as a priority.

Feb 10, 12:14 GMT
Resolved - Websites are now resolving and we are investigating the root cause issue of the incident

Feb 10, 11:04 GMT
Investigating - Customers who use Website Builder products are experiencing timeout errors when attempting to load websites, this is a re occurrence of the issue resolved earlier today, We are currently investigating the issue.

Feb 9, 15:46 GMT
Resolved - This incident has been resolved.

Feb 9, 14:34 GMT
Monitoring - We have identified the cause of the outage, and the sites are no longer timing out. We are continuing to monitor the situation closely.

Feb 9, 13:45 GMT
Investigating - Customers who use Website Builders are experiencing timeout errors when attempting to load there site, We are currently investigating the issue.

Feb 5, 08:31 GMT
Resolved - This incident has now been resolved.

Feb 5, 08:08 GMT
Investigating - We are currently investigating an issue causing webmail logins to fail. Some customers may be presented with an internal error when trying to access webmail.livemail.co.uk.

Our engineers are investigating this issue as a priority.

Jan 28, 11:44 GMT
Resolved - This incident has been resolved.

Jan 28, 11:17 GMT
Investigating - Customers accessing the control panel may experience timeout errors along with issues sending support codes. Our engineers are aware of this issue and are working on it as a priority.

Jan 25, 06:01 GMT
Completed - The scheduled maintenance has been completed.

Jan 25, 02:46 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jan 25, 02:45 GMT
Scheduled - The previous maintenance on our Legacy Webhosting and MySQL platform is still ongoing. Please disregard the previous completion update.