Email Service

THIS IS A SCHEDULED EVENT Jun 5, 08:00 - 11:00 BST

Jun 4, 14:30 BST
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the tool will be locked for editing, all Website Builder websites will have no interruption and will remain online throughout.

Jun 4, 14:43 BST
Resolved - The issue affecting our payment gateway has now been resolved.

Jun 4, 14:28 BST
Investigating - We are currently experiencing an issue with our payment provider, payments and renewals may fail when attempting purchases on your Fasthosts account.

We are investigating this issue as a priority and hope to have this resolved shortly.

Jun 4, 07:30 BST
Completed - The scheduled maintenance has been completed.

Jun 4, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jun 2, 08:02 BST
Scheduled - We will be performing essential maintenance on the CloudNX Control panel. During this tim,e access to the CloudNX control panel, including KVM access will not be possible for the duration of the maintenance.
Network connectivity to the servers will not be affected.

Jun 4, 05:43 BST
Resolved - This incident is now resolved.

Jun 4, 03:16 BST
Monitoring - We have implemented a fix for the issue. However, we are still monitoring, and it will take a few hours for queued mail to complete processing the backlog.

Jun 3, 20:47 BST
Investigating - We are receiving reports that emails being forwarded are not reaching their destination. We are looking into what is occurring.

May 21, 14:03 BST
Resolved - This incident is now resolved and an investigation into the root cause is ongoing

May 21, 11:20 BST
Investigating - We are currently experiencing an issue affecting our Cloud services - Cloud/Bare Metal servers, Load balancers, private & public networks, shared storage & VPN services, may be unavailable at this time, we are investigating the issue and hope to have this resolved as soon as possible.

May 21, 07:30 BST
Completed - The scheduled maintenance has been completed.

May 21, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

May 19, 11:39 BST
Scheduled - We will be performing essential maintenance on the CloudNX Control panel. During this tim,e access to the CloudNX control panel, including KVM access will not be possible for the duration of the maintenance.
Network connectivity to the servers will not be affected.

May 15, 00:30 BST
Completed - The scheduled maintenance has been completed.

May 14, 22:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

May 14, 12:59 BST
Scheduled - We are performing essential maintenance to a part of the MySQL database server platform overnight. During this maintenance window, each server may be unavailable for around 5 minutes .

The affected server IP addresses are as follows:

213.171.218.233
213.171.218.234
213.171.218.236
213.171.218.237
213.171.218.239
213.171.218.240
213.171.218.241
213.171.218.243
213.171.218.244
213.171.218.245
213.171.218.246
213.171.218.248
213.171.218.249
213.171.218.250
213.171.218.251
213.171.218.252
213.171.218.253
213.171.218.254
213.171.219.88
213.171.219.90
213.171.219.93
213.171.219.94
213.171.219.96
213.171.219.97
213.171.219.98

May 14, 02:00 BST
Completed - The scheduled maintenance has been completed.

May 13, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

May 12, 16:28 BST
Scheduled - We are performing essential maintenance to a part of the MySQL database server platform overnight. During this maintenance window, each server may be unavailable for around 5 minutes .

The affected server IP addresses are as follows:

213.171.200.121
213.171.200.122
213.171.200.123
213.171.200.124
213.171.200.125
213.171.200.126
213.171.200.127
213.171.200.128
213.171.200.129
213.171.200.130
213.171.200.131
213.171.200.132
213.171.200.133
213.171.200.134
213.171.200.135
213.171.200.136
213.171.200.137
213.171.200.138
213.171.200.139
213.171.200.140
213.171.200.141
213.171.200.142
213.171.200.143
213.171.200.144
213.171.200.148
213.171.200.149
213.171.200.150
213.171.200.151
213.171.200.152
213.171.200.153

May 8, 10:16 BST
Resolved - The issue affecting webmail has now been resolved and we are monitoring this, apologies for any inconvenience this has caused.

May 8, 09:20 BST
Update - The issue affecting our legacy web servers and FTP products should now be resolved, we are still working on returning webmail to operational status

May 8, 09:18 BST
Update - We are continuing to investigate this issue.

May 8, 09:17 BST
Investigating - We are currently experiencing an issue with a database providing services to our FTP , webmail & Legacy web server products , this is being investigated currently and we hope to have this resolved very shortly.

Apr 23, 12:00 BST
Completed - The scheduled maintenance has been completed.

Apr 23, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Apr 15, 15:32 BST
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the tool will be locked for editing, all Website Builder websites will have no interruption and will remain online throughout.