Email Service

Check for any current email service issues


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Current Issues


Cyber Protect Maintenanace

July 7th

THIS IS A SCHEDULED EVENT Jul 7, 19:30 - 23:30 BST

Jun 20, 14:14 BST
Scheduled - Essential maintenance is taking place on the Cyber Protect platform. During this maintenance we expect that access to the management console (backup.fasthosts.com) will be unavailable. Any Backup operations are expected to proceed as normal however, we acknowledge a small chance that some may fail.


Database Maintenance

June 30th

Jul 1, 00:29 BST
Completed - The scheduled maintenance has been completed.

Jun 30, 11:37 BST
Scheduled - We are performing essential maintenance to one of our MySQL database servers overnight. During this maintenance the server will be unavailable for a brief period.

The affected server has the following IP address:
213.171.200.95


CloudNX Control Panel Maintenance

June 25th

Jun 25, 07:30 BST
Completed - The scheduled maintenance has been completed.

Jun 25, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jun 20, 14:23 BST
Scheduled - We will be performing essential maintenance on the CloudNX Control panel. During this tim,e access to the CloudNX control panel, including KVM access will not be possible for the duration of the maintenance.
Network connectivity to the servers will not be affected.


Server network maintenance

June 23rd

Jun 24, 00:00 BST
Completed - The scheduled maintenance has been completed.

Jun 23, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jun 20, 14:21 BST
Scheduled - We are undertaking essential maintenance on our Bare Metal, Dedicated Server, Cloud, and VPS (Editions 1 & 2) networks. While no service disruptions are anticipated during this period, we acknowledge a slight possibility of a brief network outage.


Website Builder Maintenance

June 5th

Jun 5, 11:00 BST
Completed - The scheduled maintenance has been completed.

Jun 5, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jun 4, 14:30 BST
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the tool will be locked for editing, all Website Builder websites will have no interruption and will remain online throughout.


Payment Gateway Issue

June 4th

Jun 4, 14:43 BST
Resolved - The issue affecting our payment gateway has now been resolved.

Jun 4, 14:28 BST
Investigating - We are currently experiencing an issue with our payment provider, payments and renewals may fail when attempting purchases on your Fasthosts account.

We are investigating this issue as a priority and hope to have this resolved shortly.


CloudNX Control Panel Maintenance

June 4th

Jun 4, 07:30 BST
Completed - The scheduled maintenance has been completed.

Jun 4, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jun 2, 08:02 BST
Scheduled - We will be performing essential maintenance on the CloudNX Control panel. During this tim,e access to the CloudNX control panel, including KVM access will not be possible for the duration of the maintenance.
Network connectivity to the servers will not be affected.


Email Forwarding Issue

June 4th

Jun 4, 05:43 BST
Resolved - This incident is now resolved.

Jun 4, 03:16 BST
Monitoring - We have implemented a fix for the issue. However, we are still monitoring, and it will take a few hours for queued mail to complete processing the backlog.

Jun 3, 20:47 BST
Investigating - We are receiving reports that emails being forwarded are not reaching their destination. We are looking into what is occurring.


Cloud panel and services temporarily unavailable

May 21st

May 21, 14:03 BST
Resolved - This incident is now resolved and an investigation into the root cause is ongoing

May 21, 11:20 BST
Investigating - We are currently experiencing an issue affecting our Cloud services - Cloud/Bare Metal servers, Load balancers, private & public networks, shared storage & VPN services, may be unavailable at this time, we are investigating the issue and hope to have this resolved as soon as possible.


CloudNX Control Panel Maintenance

May 21st

May 21, 07:30 BST
Completed - The scheduled maintenance has been completed.

May 21, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

May 19, 11:39 BST
Scheduled - We will be performing essential maintenance on the CloudNX Control panel. During this tim,e access to the CloudNX control panel, including KVM access will not be possible for the duration of the maintenance.
Network connectivity to the servers will not be affected.