Email Service

THIS IS A SCHEDULED EVENT May 13, 23:00 BST  -  May 14, 02:00 BST

May 12, 16:28 BST
Scheduled - We are performing essential maintenance to a part of the MySQL database server platform overnight. During this maintenance window, each server may be unavailable for around 5 minutes .

The affected server IP addresses are as follows:

213.171.200.121
213.171.200.122
213.171.200.123
213.171.200.124
213.171.200.125
213.171.200.126
213.171.200.127
213.171.200.128
213.171.200.129
213.171.200.130
213.171.200.131
213.171.200.132
213.171.200.133
213.171.200.134
213.171.200.135
213.171.200.136
213.171.200.137
213.171.200.138
213.171.200.139
213.171.200.140
213.171.200.141
213.171.200.142
213.171.200.143
213.171.200.144
213.171.200.148
213.171.200.149
213.171.200.150
213.171.200.151
213.171.200.152
213.171.200.153

May 8, 10:16 BST
Resolved - The issue affecting webmail has now been resolved and we are monitoring this, apologies for any inconvenience this has caused.

May 8, 09:20 BST
Update - The issue affecting our legacy web servers and FTP products should now be resolved, we are still working on returning webmail to operational status

May 8, 09:18 BST
Update - We are continuing to investigate this issue.

May 8, 09:17 BST
Investigating - We are currently experiencing an issue with a database providing services to our FTP , webmail & Legacy web server products , this is being investigated currently and we hope to have this resolved very shortly.

Apr 23, 12:00 BST
Completed - The scheduled maintenance has been completed.

Apr 23, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Apr 15, 15:32 BST
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the tool will be locked for editing, all Website Builder websites will have no interruption and will remain online throughout.

Apr 15, 12:45 BST
Resolved - This incident has been resolved.

Apr 15, 12:09 BST
Investigating - Customers are experiencing 503 errors when trying to access their Website Builder website. Our engineers are aware of this issue and are working on it as a priority.

Apr 8, 10:16 BST
Resolved - This incident has been resolved.

Apr 8, 10:16 BST
Update - We are continuing to investigate this issue.

Apr 8, 09:26 BST
Update - We are continuing to investigate this issue.

Apr 8, 09:10 BST
Investigating - Customers are seeing Error 20 when trying to access the Control Panel area or CloudNX control panel for their servers. Our engineers are aware of the issue and are working on it as a priority.

Mar 28, 02:00 GMT
Completed - The scheduled maintenance has been completed.

Mar 27, 23:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Mar 17, 09:23 GMT
Scheduled - We are performing essential maintenance to a small number of MySQL database servers overnight. During this maintenance each server may be unavailable for 10-20 minutes during the duration of this change.

The affected server IP addresses are as follows:
213.171.200.85
213.171.200.86
213.171.200.87
213.171.200.88
213.171.200.89
213.171.200.90
213.171.200.91
213.171.200.92
213.171.200.93
213.171.200.94

Mar 27, 02:00 GMT
Completed - The scheduled maintenance has been completed.

Mar 26, 23:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Mar 17, 09:22 GMT
Scheduled - We are performing essential maintenance to a small number of MySQL database servers overnight. During this maintenance each server may be unavailable for 10-20 minutes during the duration of this change.

The affected server IP addresses are as follows:
213.171.200.75
213.171.200.76
213.171.200.77
213.171.200.78
213.171.200.79
213.171.200.80
213.171.200.81
213.171.200.82
213.171.200.83
213.171.200.84

Mar 24, 16:30 GMT
Completed - The scheduled maintenance has been completed.

Mar 24, 14:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Mar 24, 14:26 GMT
Scheduled - Maintenance is being performed on our Website Builder product, we expect there to be a 10-15 minute period of outage at the start of this maintenance.

Mar 24, 12:21 GMT
Resolved - Power has been restored and the majority of our agents are now back online.

Wait times may still be longer than expected until we have worked through any queued calls.

Mar 24, 10:48 GMT
Investigating - A power outage in Gloucester is currently affecting our UK office.

As a result there are currently fewer support agents available and wait times may be longer than expected.

Mar 17, 12:32 GMT
Resolved - Plesk have released a fix for this and the issue is now resolved.

https://support.plesk.com/hc/en-us/articles/30609832237591-Unable-to-receive-email-with-Plesk-Email-Security-extension-installed-connect-to-sql-unable-to-connect-to-DSN-DBI-mysql-database-emailsecurity-mysql-socket-var-run-mysqld-mysqld-sock

Mar 13, 12:02 GMT
Investigating - Some customers using the Plesk Control panel on Linux servers may be experiencing issues receiving email. The Plesk control panel will display a notification regarding this issue linking to instructions on their support page . We advise customers to follow these instructions.