Email Service

THIS IS A SCHEDULED EVENT Jan 23, 08:00 - 12:00 GMT

Jan 20, 11:57 GMT
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the tool will be locked for editing, all Website Builder websites will have no interruption and will remain online throughout.

Jan 18, 23:40 GMT
Resolved - No further problems have been observed.

Jan 18, 21:17 GMT
Monitoring - The server is now operating normally and all website are back online.

Jan 18, 20:46 GMT
Investigating - One of our Linux webservers, h3-stn-1011755 is currently down. All websites on this server are offline. Other servers are not affected by this outage.
We are endeavoring to get the server back up and running as quickly as possible.

Jan 17, 16:05 GMT
Update - As part of a recent change we have implemented stricter SPF checks.

If someone is trying to email you from a system not included in their SPF record, it may be blocked. Previously, we allowed these emails to pass through even if they didn’t meet SPF checks. If you suspect this is affecting someone trying to contact you, we recommend that they reach out to their email provider to ensure their SPF records are up to date.

For customers using third-party email filtering or scanning tools, emails may be routed through these services before reaching our platform. As a result, our system might flag these emails as SPF failures because the third-party servers are not included in the sender’s SPF records.

Our engineers are continuing to investigate this issue.

Jan 17, 10:57 GMT
Investigating - Some customers continue to receive SPF Rejected errors when receiving emails on our mail platforms.

Our engineers are continuing their investigation in order to identify the cause.

Jan 17, 01:00 GMT
Completed - The scheduled maintenance has been completed.

Jan 16, 23:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jan 16, 16:32 GMT
Update - We will be undergoing scheduled maintenance during this time.

Jan 16, 09:40 GMT
Scheduled - During this maintenance window we will be carrying out work on our MySQL hosting platform. During this window, each server in the list below will be offline in sequence whilst the upgrades take place.

213.171.219.88
213.171.219.89
213.171.219.90
213.171.219.91
213.171.219.92

Jan 16, 19:31 GMT
Resolved - With no further instances of this problem we are now closing the incident.

Jan 16, 17:57 GMT
Monitoring - We have identified the problem and implemented a fix. FTP is now working normally. We shall continue to monitor the service closely in case of any recurrence,

Jan 16, 17:42 GMT
Investigating - FTP connections to Linux web sites are filaing with errors such as "501 Syntax error in parameters or arguments."
This affects Cluster and Legacy Linux websites.
It does not affect Windows websites.
SSH connections - including SFTP - are also unaffected.

Websites themselves are still functioning.

We are working to fix this as soon as possible.

Jan 16, 15:10 GMT
Resolved - This incident has been resolved.

Jan 16, 14:41 GMT
Identified - Some customers are receiving SPF Rejected errors when sending email from our mail platforms. Our engineers have identified the cause of this issue and a fix has been put in place that should take effect shortly.

Jan 10, 12:08 GMT
Resolved - This incident is now resolved and all services are back online

Jan 10, 11:31 GMT
Investigating - We are currently experiencing an issue with Legacy Linux & Windows websites returning a 'website unavailable ' error, our engineers are investigating this as a top priority and we hope to restore all services shortly.

Jan 9, 12:00 GMT
Completed - The scheduled maintenance has been completed.

Jan 9, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jan 7, 11:35 GMT
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the tool will be locked for editing, all Website Builder websites will have no interruption and will remain online throughout.

Jan 8, 18:03 GMT
Resolved - This incident has been resolved.

Jan 8, 17:39 GMT
Update - Investigation is still ongoing.

Jan 8, 13:29 GMT
Investigating - Some websites using our Linux Hosting platform will be producing a 504 Gateway Timeout error. Our engineers are aware of this issue and are working on it as a priority.

Jan 4, 03:52 GMT
Resolved - We have confirmed that this issue did not affect any customer services, but was just impacting a very few internal users.

Jan 4, 03:34 GMT
Update - This may have been a false alarm, or confined to a very small number of internal users.
We will continue investigating, but at the moment it appears that there is no impact on any of our customers.

Jan 4, 03:32 GMT
Update - We are continuing to investigate this issue.

Jan 4, 03:01 GMT
Investigating - We have determined that there may be a problem connecting to some VPS servers, on certain ports. The full extent of this problem is still to be determined but so far it looks like a firewall issue is blocking some connections, e.g. port 53, port 8443 and some others.
We'll provide further updates as we learn more.