Email Service

Dec 20, 00:00 GMT
Completed - The scheduled maintenance has been completed.

Dec 19, 22:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dec 19, 13:20 GMT
Scheduled - During this maintenance window we will be carrying out work on our legacy Linux Hosting platform as part of our Data Centre Migration Plan. During this window, there will be a couple of short periods of downtime. We anticipate no more than a 10 minute outage in total.

Dec 16, 09:27 GMT
Resolved - This incident has been resolved.

Dec 16, 09:02 GMT
Monitoring - A fix has been implemented and we are monitoring the results.

Dec 16, 08:39 GMT
Investigating - Some customers are experiencing website timeouts on our Linux shared hosting platform. Our engineers are treating this issue as a priority and are actively investigating.

Dec 6, 09:42 GMT
Resolved - Our engineers have identified the cause of the issue and implemented a fix. Users will now be able to connect to our support team over chat again.

Dec 6, 09:18 GMT
Investigating - Our engineers are investigating an issue with connectivity on our live chat facility.
Users may not see any error or issues within the chat window, but users will be unable connect with the Fasthosts Support Team whilst the issue is ongoing.

Dec 5, 16:31 GMT
Resolved - This incident has been resolved.

Dec 5, 13:34 GMT
Monitoring - A fix has been implemented and we are monitoring the results.

Dec 5, 13:09 GMT
Investigating - Some customer's websites on our shared hosting platforms are timing out or displaying the error "The site could be temporarily unavailable or too busy". Our engineers are investigating this as a priority.

Dec 4, 11:09 GMT
Resolved - This incident has been resolved.

Dec 4, 09:01 GMT
Investigating - We are currently unable to respond to email sent to our customer service mailboxes. Email sent to these mailboxes will be queued and dealt with once the issue has been resolved. For urgent issues please use live chat via https://admin.fasthosts.co.uk/GetSupport or phone support on 0333 0142 700.

Dec 4, 09:00 GMT
Completed - The scheduled maintenance has been completed.

Dec 4, 07:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dec 3, 14:36 GMT
Scheduled - We'll be updating some of our support systems, including our support site, live chat, and email. We expect a 10-minute period during which email support is unavailable and customers may receive a bounce-back message when emailing support@fasthosts.com.

Nov 20, 03:30 GMT
Resolved - This incident has been resolved.

Nov 20, 03:29 GMT
Monitoring - A fix has been implemented and we are monitoring the results.

Nov 20, 02:55 GMT
Identified - The issue has been identified and a fix is being implemented. Further checks are ongoing. https://webmail.livemail.co.uk/ is now accessible.

Nov 19, 23:30 GMT
Investigating - Customers currently attempting to login to webmail via https://webmail.livemail.co.uk/ will be unable to do so.
Pop and IMAP connections are unaffected.

We are currently investigating this issue.

Nov 14, 03:00 GMT
Completed - The scheduled maintenance has been completed.

Nov 13, 23:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Nov 11, 10:39 GMT
Scheduled - We are continuing essential maintenance to a small number of MySQL databases overnight. This maintenance is limited to older Wordpress hosting products. During this maintenance, the database server will be unavailable for a short period of time.

Nov 12, 16:07 GMT
Resolved - This incident has been resolved.

Nov 12, 11:53 GMT
Investigating - We're experiencing issues with our customer service call centre. Some customers might have calls disconnected or face longer wait times. Our engineers are working on fixing this problem as a priority.

Nov 8, 02:00 GMT
Completed - The scheduled maintenance has been completed.

Nov 7, 23:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Nov 5, 10:38 GMT
Scheduled - We are performing essential maintenance to a small number of MySQL databases overnight. This maintenance is limited to older Wordpress hosting products. During this maintenance, the database server will be unavailable for a short period of time.